- Shipping charges are automatically calculated based on the shipping method, weight of the products, the destination and the number of items in your shopping cart.
- Please allow 24-72 hours if you select an online styling (base cut and/or haircut). After completion, your order will be shipped depending on the shipping method you have selected.
- ALL orders placed online with Overnight Ship must be submitted and received before 4:30pm Eastern Time. Any order placed on the weekend, or on a holiday, will be processed the next business day on the calendar. Please expect delays during holiday season.
- Please refer to our shipping page for more detailed information.
Return Policy: Stock Hairpieces
- You have 15 days from the date of purchase to return your untouched hairpiece for a full refund, minus the shipment paid.
- A restocking charge of $15.00 or more per item will be automatic applied if the returned item is not in its original condition and packaging.
- If you have selected a final sale option, such as base cut, hair styling, bleached knots, perm, or any service that alters the hairpiece permanently, the hairpiece can no longer be returned or exchanged.
- Any special requirements need to be addressed at the time of the order being placed.
Return Policy: Hair Extensions
- Returns accepted within 2 weeks of ordering, they must be in their original condition and packaging.
- After 2 weeks an 80% credit of the value will be added to your account towards future orders.
- Large returns are subject to a handling fee.
- No returns after 3 months of ordering.
Return Policy: Supplies
- All supplies are final sale and cannot be returned or exchanged under any circumstances. This policy is strictly enforced.
Overstock and Final Sales Items:
- All items located in the overstock and clearance category are final sale, no return, no exchange, no refund.
- All online services items including base cuts, haircuts, perms, bleached knots, and coloring are all final sale. There is no return, no refund and no warranty once the hairpiece has been permanently altered.
Our Tape in Hair Extensions are made with real Remy human hair. We have 4 different levels of hair quality that range from entry level to celebrity status. Each quality is combined with either Indian Remy hair, Chinese Remy hair, or a mix of both. There are over 15 different colors to choose from (which includes our funky colored hair), as well as different lengths. Our tape in Remy human hair extensions for women, come in a pack of 20 pieces which is 10 sandwiches. Each pack is 50 grams. For a full installation we recommend 2 to 3 packs.
Please note that there is a colour discrepancy between our 3A/4A extensions and the colour ring. The colour ring matches more to our 5A/6A extensions as they are made with premium Chinese hair. The 3A/4A extensions are made with a mix of Indian/Chinese hair so the colours are a little off, notably in the blondes due to the quality of the hair. We are currently working on swatches that better match the 3A/4A quality hair colours.
If you find Hair Extensions is defective, please contact us as soon as possible.
**Hair Extension should be well treated before Iron, Cut, Color, Thinned, Trimmed, etc.
**No warranty for any units that have been mishandled by the client themselves.
**All sales are final once hair system has been altered. This includes Cut, Color, Thinned, Trimmed, etc.