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New FAQ

Got Questions? We Have Answers!
Got Questions? We Have Answers!
Got Questions?
We Have Answers!

Frequently Asked Questions

We design each model with a specific reason to solve a specific concern from the client. Each material and technique comes with different pros and cons. The one that you find meets the specific needs you have will be the best unit for you. If you would like guidance in finding which hair unit will match your needs the closest, we offer a video consultation service with a hair system specialist.

Choosing the right hair system can seem daunting at first, but we are here to help make the process as easy for you as possible. The main thing to consider when looking for a hair system is whether you want a system that is more durable, or a system that looks more natural. Durability usually comes at the cost of naturalness, and vice versa. Once you have decided which is the priority for you, you can start looking at the different base types to match what you want. If you would like guidance in finding which hair unit will match your needs the closest, we offer a video consultation service that can help.

Firstly, thank you for choosing us as your new hair system provider! We are sure you will be happy with our reliable and high quality services.
If you are not sure what hair system you have, we offer a video consultation service that can help.
If you are looking for stock hair units or know what you are looking for, our men's hairpieces can be viewed here. For women's systems, you can view our stock here.
If you are looking for a custom order, please give us a call at 1-866-814-7879 or email us at [email protected]
If you are looking for a low-hassle way to have the same hair unit shipped to you at regular intervals, we have a new subscription program that can be viewed here.

The durability of our hair systems will depend on a variety of factors. The base material, type of hair, your lifestyle, and how you maintain the system will all affect how long the hair system will last. Check the product details table on a specific hairpiece's product page if you would like to know the estimated durability of that unit.

Yes, all of our hair systems are made with 100% real human hair. The only exception is our grey hair, which is Japanese Kanekalon synthetic fiber. If you would like the grey percentage to be human hair, you can order a customized stock unit and specify this requirement.

Our basic models are created in a different factory than the standard hair units. This factory uses a streamlined process that allows the hairpieces to be produced quicker and for a cheaper price, but the quality of the standard hair systems is slightly better.

The estimated completion time for a custom order is between 4-6 months if you have not chosen guaranteed delivery. If you would like guaranteed delivery in 3 months, we have a custom rush program for $40.00 without samples or $50.00 with samples. If you pay for guaranteed delivery and it does not arrive in time, the rush fee will be fully refunded, no questions asked.

For retail clients, all stock hairpieces are returnable for a full refund or exchange, minus shipping fees, within 15 days of receiving the system, provided it is still in its original condition and packaging. Any final sale options like base cuts, hair styling, bleached knots, and perming mean that the item cannot be returned or exchanged. Custom orders, overstock/limited edition hair systems, and all supplies are also final sale. Hair extensions can be returned within 2 weeks of ordering as long as they are in their original condition and packaging. To read more about our return policy, click here.

We recommend not washing it too frequently, as it can cause shedding to occur faster. Generally once a week should be enough. It is also recommended to use shampoos and conditioners that are safe for use on hair systems.

Gently remove your hair system: Try dipping it in solvent if you are having a hard time removing the tape.
Soak your hair in a solvent solution: Use plastic or stainless steel containers in a well-ventilated area.
Clean the base: To clean the lace area, use an old gift card and gently scrape outwards.
Rinse thoroughly: Using a fingernail brush, gently gliding it through the full length of the hair.
Shampoo and condition: Use a mild shampoo to balance the acid level before finishing with conditioner. If you would like to watch a video showing how its done, click here.

1) Hairpiece Tape
2) Scalp protector
3) Glue for extra hold
4) Brush
5) Shampoo
6) Conditioner
7) Leave-in conditioner
8) C22 Solvent or KP Pro Solvent for cleaning the hairpiece tape off your scalp/hair unit
9) Rapid release if the hairpiece gets a lot of residue on it
10) Alcohol to clean off your scalp and the base of your hairpiece.

Keep in mind, the required products may differ depending on the specific hair system you purchase.

In Canada, free shipping is done via either UPS or Canada Post, with express shipping going through Purolator. In the United States, free shipping is done via USPS, with express shipping going through FedEx. International shipping is done through either FedEx or UPS.

Yes, you can shower, go to the gym, and swim with a hair system on! However, there are some precautions that need to be taken. Firstly, you should always wait 24-48 hours after installing the hair system before getting it wet or doing physical activity. The adhesives need time to bond properly, which they cannot do if they are exposed to significant moisture. It is also important to consider the base material of your hair system, as the full skin hairpieces can cause much more sweating than their more breathable counterparts. If you would like the full details about working out and swimming with a wig or system on, you can read our blog post about it.

Remy hair is human hair used for wigs and men's hair systems that still has the cuticle intact when it is collected directly from the hair provider's scalp. This creates a smoother and healthier appearance for the hair while it also sheds and tangles a lot less.

The best way to get discounts is through our reward points system. You will receive 10 points for every dollar you spend, and your points can be redeemed for discounts on future orders! We may also run seasonal coupons depending on the time of year. If you would like to stay informed about discounts, sign up for our newsletter and join our secret Facebook group here for access to exclusive codes and content. We also run a number of contests and programs focused on user-generated content, so make sure to reach out to learn how you can earn as much as $150 in store credit per submission!

Men's Systems

Yes, you can remove a monofilament/mono silk top base men's hair system daily. For this, we recommend you use a daily wear hairpiece tape such as the Super 1522 or the Super Red tape.

Color 1, 11B, 1B, 2, 2ASH, 3, 3ASH, 4, and 4ASH.

The BF hair systems come with pre-bleached knots in the 1" front hairline to give the hairpiece a more natural looking hairline, while the standard hair systems do not come with a bleached front.

Our PRO hair systems are made with soft Indian Remy hair that is similar to European hair in texture. They are also made with Nano-tech knotting and come with pre-bleached knots in the 1" front hairline. The standard hairpieces are made with regular Indian Remy hair and are not made with Nano-tech knotting nor do they come with the bleached front.

4 full lace base hair system: M103, M105, M110, M115. 1 Mono base hair system: M108.

Scallop fronts are built to trick the eye from seeing a straight line going across the front hairline. Most clients feel that having a straight edge looks unnatural. Therefore, the bump-like appearance ("scallop front") allows the hair to follow that pattern, take away from having a straight line appear across the forehead and provide a more natural hairline in the process.

Skin base hair units: M101, M111, HD111, M158 (Skin with 4 panels of French lace at the center), M151 (Lace front - Dark root)
Lace base hair units: M162 (V-loop skin front, rest is Swiss lace), HD105, M106, M106L, M116S, M116M, M116L, M107
Mono base hair units: M112, M102

Women's Toppers and Wigs

No, we can't cut women's hairpieces. Clients would have to bring the hair unit to a hairstylist in order to find the right placement for the topper or wig.

The P44 and P46. They have the right base size for women, are breathable hairpieces with a monofilament silk top, and they both have medium density.

The P44 and P45 come with a shallow contour.

The simple answer to this is that yes, since these hair systems use 100% human hair, they can have the same treatments done to them as the hair on your head. However, it is important to remember that the hair in a hair system is much more fragile than natural hair would be, so processes that involve chemically treating the hair in any way can dry the hair out and cause shedding. It is best to have a professional who is experienced with hair systems and hairpieces do these treatments to avoid excess damage.

Yes, currently all of our ladies toppers and wigs are considered “freestyle”, which means they can be parted in any direction.

While we cannot cut and style it for you, you can certainly bring your hair system to a local salon to get bangs cut into it, provided the hair system has long enough hair.

Currently our women's stock hair units come in solid colors only. We can do gray hair for custom orders however.

Extensions

The lifespan of hair extensions depends on how well they are maintained. Generally, the 4A hair extensions can last about 3-6 months while the 5A/6A hair extensions can last about 4-12 months.

For a full head installation, we usually recommend 100-150 grams depending on how much volume you want. Clip in hair extensions are 100 grams per pack, so for a full head we recommend about 1-2 packs.

For a full head installation, we usually recommend 100-150 grams depending on how much volume you want. Hand-Tied Weft hair extensions are 65 grams per pack, so for a full head, we recommend about 2-3 packs.

For a full head installation, we usually recommend 100-150 grams depending on how much volume you want. I-tip hair extensions are 40 grams per pack, so for a full head, we recommend about 2-3 packs.

For a full head installation, we usually recommend 100-150 grams depending on how much volume you want. Machine Weft hair extensions are 100 grams per pack, so for a full head, we recommend about 1-2 packs.

For a full head installation, we usually recommend 100-150 grams depending on how much volume you want. Tape In hair extensions are 50 grams per pack, so for a full head, we recommend about 2-3 packs.

For a full head installation, we usually recommend 100-150 grams depending on how much volume you want. U-tip hair extensions are 50 grams per pack, so for a full head, we recommend about 2-3 packs.

There are two bundles in a pack of I-tip hair extensions, and 25 pieces in each bundle. In total, there are 50 pieces in each pack.

One pack of Tape In hair extensions contains 20 pieces (10 sandwiches).

There are two bundles in a pack of U-tip hair extensions and 25 pieces in each bundle. In total, there are 50 pieces in each pack.

Generally, tapes on the Tape In hair extensions should be replaced every 4-8 weeks depending on the client.

KP Pro Solvent and Walker's Lace Release can be recommended.

You can use our Keratin Bond Remover (U Tip/Nail Tip Hair Extension Bond Remover). Do not use the KP Pro Solvent or Extension Release as they will not work for U Tip/Nail Tip hair extensions.

5A Quality Hair - Extension Ring
Premium Chinese Hair - Allure Color Ring
Regular Indian Hair - Women's Color Ring

The 3A/4A hair extensions are made with a mix of Indian/Chinese hair as opposed to the 5A/6A quality hair extensions which are made with premium Chinese hair, so the colors are a little off, notably in the blondes. The color ring best matches the 5A/6A grade hair extensions.

Supplies

One of the best parts of a skin base hair system is that any style of attachment can be used. Which hairpiece tape you choose will depend on how long you plan on keeping the unit on, which you can filter by when you view our wig tapes.

It depends on how long you plan on keeping the hairpiece on.
For weekly wear - Super Blue Tape, Duo Tac Tape, Blue Liner Lace Front Tape.
For monthly wear - Super Tape, Ultra Hold, Extenda-Bond.

It depends on how long you plan on keeping the hairpiece on. Please note that adhesives should only go on the poly perimeter and NOT the mono top area.
For daily wear - Super 1522, Super Red Liner Tape.
For weekly wear - German Brown Tape, Super Blue Tape, Duo Tac Tape.
For monthly wear - No Shine Tape, Super Tape, Ultra Hold, Extenda-Bond.

It depends on how long you plan on keeping the hairpiece on. Please note that adhesives should only go on the poly perimeter and NOT the mono top area.
For the poly perimeter:
For daily wear - Super 1522, Super Red Liner Tape.
For weekly wear - German Brown Tape, Super Blue Tape, Duo Tac Tape.
For monthly wear - No Shine Tape, Super Tape, Ultra Hold, Extenda-Bond.
For the lace front:
For weekly wear - Super Blue Tape, Duo Tac Tape, Blue Liner Lace Front Tape.
For monthly wear - Super Tape, Ultra Hold, Extenda-Bond.

It depends on how long you plan on keeping the hairpiece on.
For the poly on the sides and back:
For daily wear - Super 1522, Super Red Liner Tape.
For weekly wear - German Brown Tape, Super Blue Tape, Duo Tac Tape.
For monthly wear - No Shine Tape, Super Tape, Ultra Hold, Extenda-Bond.
For the lace section:
For weekly wear - Super Blue Tape, Duo Tac Tape, Blue Liner Lace Front Tape.
For monthly wear - Super Tape, Ultra Hold, Extenda-Bond.

Clients could use a hairpiece tape that is safe for lace hair systems, but the tape will be applied directly to the unit. The glue will be applied to the side of the tape which will stick to the scalp.

Water-based glues, like Safe Grip or Ghost Bond. Use a brush to apply a thin, even layer and let it dry for exactly seven minutes until it dries clear.

Ghost Bond is a water-based glue meaning it can freeze if placed in low temperature areas. For this reason, it should always be stored at temperatures above its freezing point. This is also why we advise against having Ghost Bond delivered in the winter time if you live in a cold area, as the Ghost Bond might freeze and crack the bottle.

You should avoid putting acrylic-based glues on lace or monofilament material as it can break down the hair and will cause shedding.

Custom Orders

No, we do not take European hair custom made orders yet.

Yes, you have 2 weeks from the date the order was placed to cancel the order. After this point, the hair unit will have begun production at the factory, so it will be too late to cancel.

Yes, you can. You will need to let us know the color that you want to use and the length of the dark roots (for example, 1", 1.5"). Please keep in mind that there will be an additional fee for this option.

Yes, you can. Please keep in mind that there will be an additional fee for this option.

No, you don't. You can choose a different density percentage by zone. You will need to let us know the exact density that you need on the front, top, crown, temples, sides, back, and parting line.

You can place the order online yourself or call us to speak to a custom order specialist who can place the order for you.

You have 2 weeks from the date the order is placed to request changes. After this point, production on the hair system will have already started at the factory, so it will be too late to make changes.

You can choose one base color and one highlight color. If you need more, there will be an additional fee.

Yes, you can. Please make sure to indicate that you want your hair system to be one length (for example, 10" one length).

No, we cannot. The minimum hair length is 6".

Yes, we can. You can mail your sample hair system to us and we can duplicate it. We can use it as a reference for the size, base design, base material, color, hair type, ect.

The standard fold is 4". We can make it longer, but keep in mind that the price will increase.

Yes, we can. We will need to know the base color and the highlight color. We will also need to know if you want the colors to be blended or if you want chunks. We also need to know the percentage of the highlight color that you want (for example 30%, 40%, 50%). If you want circle or square highlights, you will need to tell us the size too (for example, 1/3", 1/2", 3/4", etc).

3 mils: super thin V-loop
4-6 mils: super thin skin
6-8 mils: thin skin
8-10 mils: medium skin
10-12 mils: thick skin
12-14 mils: super thick skin

3 mils: super thin V-loop (50% to 90%)
4-6 mils: super thin skin (70% to 110%)
6-8 mils: thin skin (90% to 130%)
8-10 mils: medium skin (110% to 150%)
10-12 mils: thick skin (140% to 180%)
12-14 mils: super thick skin (140% to 180%)

Please contact us immediately. We will ask you to send us pictures first and will most likely need you to send the hairpiece back for inspection. Once the inspection is done, we will contact you to go over the options. If the hair unit doesn't follow the order form, we will send it back to the factory for a free fix.

We can return your samples with the new hair system. Alternatively, we can store them in our office for you. If you decide to place a new order, we can take them from your sample record and send them back to the factory.

We have up to 12" of hair length. If the hair length is 8" or more, there will be an additional fee.

Synthetic hair is available in all lengths.

You can order up to 22" in hair length. If you need more than 22", we can check with the factory if the hair is available.

Swiss lace is a very delicate material. It cannot hold more than 110% density (light, close to medium).

The maximum density recommended is 120% (medium).

The maximum density is 180%.

The minimum density recommended is 60%.

The minimum density is 50%.

The minimum density is 90%.

We have three patterns available: blended (as the name suggests, both colors are blended together), circles, and squares.

We can make your system without any gray or from 5% to 100%, you can choose any option by increments of 5 (for example, 10%, 15%, 20%, etc) We also have 1% and 2-3%.

It is not mandatory to provide samples. However, you can provide us with a template, sample unit, color sample, base material sample, hair texture sample, etc.

Shipping and Warranty

For overnight orders, if the order items are located in two warehouses, we need to charge double shipping. DOUBLE SHIPPING COST IN USD: $28.00 + $18.00 = $46.00. For 3 days saver, we will transfer everything to the USA which takes one day, then do FedEx 2 day shipping from our USA office.

There is no manual fee, just the $10.00 pick up fee. There is no charge for dropping off.

FedEx Overnight - $18.00. FedEx 3 days saver - $12.00.

Yes, you can. When you place the order on our website, at the checkout page there will be an option to add additional notes for your order. Here you can note that you would like the discreet packaging. If you want to make absolutely certain the note has gone through, you can also send an email to us at [email protected] with your order number and the request, which we will then make sure the shipping team sees.

US Salon via phone: Shipping is included.
US Salon via the web: Shipping is included.
US Retail via phone: Shipping is not included, will have to pay $12.00 for FedEx 3 Day Saver.
US Retail via the web: Shipping is included.
Summary: We only charge shipping for US retail clients who place custom orders over the phone.

General

Expected handling times for all items are displayed on our website. When you select the color and grey percentage you are looking for, the amount currently in stock in each of our warehouses will be displayed above the color selection drop-downs. Below the drop-downs will have the expected handling time listed. If this is listed as "Expect to ship out immediately" the item will be shipped out that day, or the next day if it is after business hours when you place the order. If when you select your color it says "Warehouse transfer, expect ship out 2-4 days later" this means that the item is currently being held in a different warehouse, and will ship to you once it has been transferred to the correct warehouse. If any other message is displayed, this means that the item is not currently in stock, and the time shown is the amount of time before we receive the item from the factory and can ship it to you. Please make sure to check if your item is in stock when you order it, as pre-orders are placed the same way as orders that are in stock.

The stylist will trim the empty Skin or Lace all the way to the hairline and a bit above, trimming a few hair knots as well. It will provide a blunter look to the hair system, as well as providing a more dense/voluminous look to the hairpiece.

Swiss lace is finer and more fragile than French lace, but blends better with the skin for a less visible and more natural appearance. French lace is slightly thicker and more durable, but will still give you the invisible hairline.

Yes, we do. Repairs may take from 1-2 months.

Unfortunately, we are unable to send extra hair. However, you can purchase repair hair here.

No, it is not.

Human grey is more natural looking and delicate, but might turn yellow over time. Synthetic grey is more durable and will always remain white.

To cancel your order, please contact us at 1-866-814-7879 or via email at [email protected] where one of our customer service specialists will assist you. There is no charge to do this, however, please keep in mind that if the order has already shipped, it will not be possible to cancel it.

If you have exchanged an item and would like to return the new item you received, you can do so within 15 days of receiving that order as long as it is in its original condition and packaging. Return can be sent to13790 NW 4th St, Suite 102, Sunrise, FL, 33325. You can read more about our shipping and return policies here.

Contact Us


If you have other comments, concerns or suggestions, please feel free to share them by filling out the form below. You can also contact us at:

1.866.814.7879 (US)
1.954.835.228 (Global)
1-866-869-3477 (WhatsApp)


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