Back2Natural Medium Natural Ash Brown Color Conditioner

Shipping Policy

• Shipping charges are automatically calculated based on the shipping method, weight of the products, the destination and the number of items in your shopping cart.
• Please allow 24-72 hours if you select an online styling (base cut and/or haircut). After completion, your order will be shipped depending on the shipping method you have selected.
• ALL orders placed online with Overnight Ship must be submitted and received before 4:30pm Eastern Time. Any order placed on the weekend, or on a holiday, will be processed the next business day on the calendar. Please expect delays during holiday season.
• Please refer to our shipping page for more detailed information.

Shipping Policy: Evolve Global Academy

• If you are taking the live online class, we will ship out the startup full business kit. Standard shipping is free across North America. Extra charges apply for express shipping options.
• Shipping charges are automatically calculated based on the shipping method, weight of the products, the destination and the number of items in your shopping cart.
• ALL orders placed online with Overnight Ship must be submitted and received before 4:30pm Eastern Time. Any order placed on the weekend, or on a holiday, will be processed the next business day on the calendar. Please expect delays during holiday season.

Return Policy: Evolve Global Academy

• Once you have purchased a course, you can only cancel up to two weeks before the day of the live class for a refund. You will be unable to cancel the course after that.
• If you have received the startup full business kit, you must return it in its original condition.
• A restocking charge of $50.00 will be applied.

Return Policy: Stock Hairpieces

• You have 15 days from the date of purchase to return your untouched hairpiece for a full refund, minus the shipment paid.
• A restocking charge of $15.00 or more per item will be automatic applied if the returned item is not in its original condition and packaging.
• If you have selected a final sale option, such as base cut, hair styling, bleached knots, perm, or any service that alters the hairpiece permanently, the hairpiece can no longer be returned or exchanged.
• Any special requirements need to be addressed at the time of the order being placed.

Return Policy: Hair Extensions

• Returns accepted within 2 weeks of ordering, they must be in their original condition and packaging.
• After 2 weeks an 80% credit of the value will be added to your account towards future orders.
• Large returns are subject to a handling fee.
• No returns after 3 months of ordering.

Return Policy: Supplies

• All supplies are final sale and cannot be returned or exchanged under any circumstances. This policy is strictly enforced.

Custom orders, Overstock and Final Sales Items:

• All items located in the custom orders, overstock and clearance category are final sale, no return, no exchange, no refund.
• All online services items including base cuts, haircuts, perms, bleached knots, and coloring are all final sale. There is no return, no refund and no warranty once the hairpiece has been permanently altered.