Custom Made Lace Hair Systems

Shipping Policy

• Shipping costs are calculated based on the chosen shipping method, weight, destination and the number of items in your package.
• Please allow 1-2 weeks for any online hair service or styling (base cut and/or haircut), after which your order will be shipped.
• ALL orders placed online with Overnight Shipping must be submitted and received before 4:30 p.m. Eastern Time. Any order placed on weekends or holidays will be processed the following business day. Please expect delays during the holiday season.
• Please refer to our shipping page for more detailed information.

Shipping Policy: Evolve Global Academy

• If you take the live online class, we will ship the startup full business kit. Standard shipping is free across North America. Extra charges apply for express shipping options.
• Shipping charges are automatically calculated based on the shipping method, the weight of the products, the destination and the number of items in your shopping cart.
• ALL orders placed online with Overnight Ship must be submitted and received before 4:30 pm Eastern Time. Any order placed on the weekend or holidays will be processed the next business day on the calendar. Please expect delays during the holiday season.

Return Policy: Evolve Global Academy

• Once you have purchased a course, you can only cancel up to two weeks before the day of the live class for a refund. You will be unable to cancel the course after that.
• If you have received the startup full business kit, you must return it in its original condition.
• A restocking charge of $50.00 will be applied.

Return Policy: Stock Hairpieces

• You have 30 days from the date of purchase to return your untouched hairpiece for a full refund, minus the shipment fee.
• A restocking charge of $15.00 or more per item will be applied if the returned item is not in its original condition and packaging. (If you want to avoid the restocking fee, ensure we get the hairpiece or item just as you received it. We do not accept used and washed hairpieces. Ensure that the net covering and moulds are intact too)
• If you have selected a final sale hairpiece, such as base cut, hair styling, bleached knots, perm, or any service that alters the hairpiece permanently, it can no longer be returned or exchanged.

Return Policy: Supplies

• All supplies are final sale and cannot be returned or exchanged under any circumstances.

Custom orders, Overstock and Final Sales Items:

• All items in the custom orders, overstock and clearance categories are final sales, with no return, exchange, or refund.
• All online services items, including base cuts, haircuts, perms, bleached knots, and colouring, are final sales. There is no return, refund, or warranty once the hairpiece has been permanently altered. Click to check for details.

Return Policy: Hair Extensions

• Returns must be within 2 weeks of ordering and in original condition and packaging.
• After 2 weeks, an 80% credit of the value will be added to your account for future orders.
• Large returns are subject to a handling fee.
• No returns after 3 months of ordering.
• You are responsible for all return shipping costs. We recommend shipping with a tracking number, as we are not responsible for any lost returns.

Warranty

Superhairpieces grants a 30-day warranty on validated hairpieces, covering excessive shedding and/or rapid hair loss. If you have lost more than 15% of your hair during this period, we will be happy to repair your hairpiece or wig free of charge. Please note that once the unit has been sent to the factory, there will be a few months' wait time. During this time, you will need to provide your own unit.

In addition, we cannot guarantee that you will not experience any future hair loss issues after the factory repair.

**Please note that v-looped-base models are not included in this warranty as they are disposable units. These models include the M111, M111XT, HD111 and M161V.

Defective Hair Systems (other than hair loss) are considered the following for stock and custom orders.

1. Incorrect Hair Cut
2. Incorrect Base Cut
3. Incorrect Color, Density, Grey Percentage, or Size

These defects are subject to refunds 15 days from the day the unit has been delivered to the address on the invoice.

Hair Loss Warranty/Defective Claim Process

1. Contact our Customer Service Department and state what the issue with your unit is. Please note: You may be asked to provide evidence through pictures or may be asked to send the unit in for inspection.
2. Our Customer Service Representative will then create a Service Request and provide you with a Service Request Number for reference.
3. You then have 10 days to ship the unit back to us from the date of the request for inspection.
4. Once the inspection is completed, you will be contacted regarding any solutions we may be able to offer you.

Please note: Any / All items received after the 10 days without prior notice will NOT be considered, and the request will be void.

**If you are within the United States or any other country, please ship your hairpiece to our Florida office. Click to check for details.

Extensions Warranty

Please note that there is a colour discrepancy between our 3A/4A extensions and the colour ring. The colour ring matches more to our 5A/6A extensions as they are made with premium Chinese hair. The 3A/4A extensions are made with a mix of Indian/Chinese hair, so the colours are a little off, notably in the blondes, due to the quality of the hair. We are working on swatches matching the 3A/4A quality hair colours.

If you find our Hair Extensions defective, please contact us immediately.

Hair Extension should be well treated before being Ironed, Cut, Colored, Thinned, Trimmed, etc.

**No warranty for any units that the client has mishandled.

**All sales are final once the hair system has been altered. This includes Cut, Color, Thinned, Trimmed, etc.