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How long do you have to wait?
Our fulfillment rate during the pandemic (the waiting time to receive your order)
Chart sheet to estimate whether your hair piece(s) will take a longer/shorter time to process
In-Stock Trends
Going back to normal
Our inventory was at 5% in June and has since increased gradually. The worst is behind us and when the inventory level reaches 50%, we can safely say that we are going back to normal!
What does Fulfillment Rate mean?
A fulfillment rate is the total number of orders processed divided by the number of orders that are received as a percentage. It should give you an idea on how long it will take for you to get your order.
During this unprecedented time, we strive to provide you with clear and transparent information about the waiting time for your custom or pre-order.
Here we are going to share with you our fulfillment rate and how we are progressing in completing orders since the pandemic.
Here’s how it looks now
Custom Order Fulfillment Rate During The Pandemic
And here's our custom order fulfillment progress in 2 months:
What about Pre-Orders?
A fulfillment rate is the total number of orders processed divided by the number of orders that are received as a percentage. It should give you an idea on how long it will take for you to get your order.
The average waiting time for pre-orders is 2 month for Basic version, 3 months for lace-based hairpieces and 2-3 months for skin-based hairpieces. However, your order may arrive much sooner if the factory was already working on that particular unit before you placed the order.
Here’s how it looks now
Pre-Order Fulfillment Rate During The Pandemic
And here's the progress we have made:
