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Some of these items ship sooner than the othersAll online haircut/perm/base cutting services will take approximately 1-2 weeks.
- This service includes cutting and perming the hairpiece to the selected length and curl tightness.
- This add on service will be combined with your online toupee order.
- Toupee will be cut to the length specified. If you have any special requirements please include them in the additional notes box.
- If the color of your unit is 8R, 17R, 20, 20R, 22R, 30R, 60, 60H (men) or 12, 14, 16, 18, 22, 24, 25, 26, 27, 28, 613 (women) we are unable to perform the perming service. Due to the process light hair colors must undergo, additional treatment with a perming service will damage the hair beyond repair.
- You may upload your own wavy pattern, send your wavy sample hair, or select from our wavy patterns
Please note:
The haircutting service is the cut the length of the hair system only, not a styling service
NO Refund / NO Exchange once the hairpiece has been cut or permed under this service.
The standard chemical process used for perming hair does not work on synthetic hair. Perms break down the proteins in the hair and reform them around a perm rod.
Synthetic hair does not have these proteins and will not be able to change during a perming process.
If you require a perm for you system you will have to order human hair, or order a customer order/pre-permed system that is permed at the factory using a different and more effective process.
Shipping Policy
- Shipping costs are calculated based on the chosen shipping method, weight, destination and the number of items in your package.
- Please allow 1-2 weeks for any online hair service or styling (base cut and/or haircut), after which your order will be shipped.
- ALL orders placed online with Overnight Shipping must be submitted and received before 4:30 p.m. Eastern Time. Any order placed on weekends or holidays will be processed the following business day. Please expect delays during the holiday season.
Return Policy: Online Services
All online services items including base cuts, haircuts, perms, bleached knots, and coloring are all final sale. There is no return, no refund and no warranty once the hairpiece has been permanently altered.
More details**While we make every effort to ensure the accuracy of each colour and gray percentage of our hair units, it's important to note that the colour representation on electronic devices such as phones, tablets, and monitor screens may vary from the actual colour of the hairpiece. This can happen due to factors such as lighting sources, digital photography, or personal colour perception that affect how the colours appear to individuals. Therefore, we cannot guarantee that the colour you see on your screen portrays the hairpiece's accurate colour.
Superhairpieces grants a 30-day warranty on validated hairpieces, covering excessive shedding and/or rapid hair loss. If you have lost more than 15% of your hair during this period, we will be happy to repair your hairpiece or wig free of charge. Please note that once the unit has been sent to the factory, there will be a few months' wait time. During this time, you will need to provide your own unit.
In addition, we cannot guarantee that you will not experience any future hair loss issues after the factory repair.
**Please note that v-looped-base models are not included in this warranty as they are disposable units. These models include the M111, M111XT, HD111 and M161V.
Defective Hair Systems (other than hair loss) are considered the following for stock and custom orders.
Hair Loss Warranty/Defective Claim Process
Please note: Any / All items received after the 10 days without prior notice will NOT be considered, and the request will be void.
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