Service Base cut

Description

Enjoy the stress free approach to hair system usage by having our expert technicians trim the base of your hair system for you, before it ever leaves our warehouse! Simply provide us with the left to right and front to back measurements you require for your system to be a perfect fit and we will take care of the rest.

This service can be performed on both women's and men's systems, and also includes the option to have the empty lace or skin at the front of the unit trimmed off.

Note:

Purchasing this service will make your order final sale. No returns or exchanges will be accepted if the base of your system has been cut or altered in any way.
Be aware that this service will add an additional 2-3 weeks to your order processing time.
Please ensure that the system you are purchasing can be cut down to the size you require (this information can be found on each system's product page).
Our technicians will reach out to you if the size you have provided cannot be accommodated for your system.

Please note that if your measurement is too small and it might cut off the crown area, we might not be able to perform the service. Additionally, if your basecut template's front shape is too receding than CC or A shape, we might be unable to proceed with the base cut. However, please rest assured that we will contact you promptly to discuss alternative solutions. Our main goal is to ensure your satisfaction with our products and services

Shipping & return policy

Shipping Policy

Shipping costs are calculated based on the chosen shipping method, weight, destination and the number of items in your package.
Please allow 1-2 weeks for any online hair service or styling (base cut and/or haircut), after which your order will be shipped.
ALL orders placed online with Overnight Shipping must be submitted and received before 4:30 p.m. Eastern Time. Any order placed on weekends or holidays will be processed the following business day. Please expect delays during the holiday season.

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Return Policy: Service Final Sales

All online services items including base cuts, haircuts, perms, bleached knots, and coloring are all final sale. There is no return, no refund and no warranty once the hairpiece has been permanently altered.

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**While we make every effort to ensure the accuracy of each colour and gray percentage of our hair units, it's important to note that the colour representation on electronic devices such as phones, tablets, and monitor screens may vary from the actual colour of the hairpiece. This can happen due to factors such as lighting sources, digital photography, or personal colour perception that affect how the colours appear to individuals. Therefore, we cannot guarantee that the colour you see on your screen portrays the hairpiece's accurate colour.

Warranty

Superhairpieces grants a 30-day warranty on validated hairpieces, covering excessive shedding and/or rapid hair loss. If you have lost more than 15% of your hair during this period, we will be happy to repair your hairpiece or wig free of charge. Please note that once the unit has been sent to the factory, there will be a few months' wait time. During this time, you will need to provide your own unit.

In addition, we cannot guarantee that you will not experience any future hair loss issues after the factory repair.

**Please note that v-looped-base models are not included in this warranty as they are disposable units. These models include the M111, M111XT, HD111 and M161V.

**This warranty does not include any units that have been permed, coloured, bleached, chemically treated, or mishandled by the clients themselves.

**All sales are final once the hair system has been altered. This includes Cut, Color, Thinned, Trimmed, etc.

Defective Hair Systems (other than hair loss) are considered the following for stock and custom orders.

Incorrect Hair Cut

Incorrect Base Cut

Incorrect Color, Density, Grey Percentage, or Size

These defects are subject to refunds 15 days from the day the unit has been delivered to the address on the invoice.

Hair Loss Warranty/Defective Claim Process

Please refer to the following steps when starting your Claim:

Contact our Customer Service Department and state what the issue with your unit is. Please note: You may be asked to provide evidence through pictures or may be asked to send the unit in for inspection.

Our Customer Service Representative will then create a Service Request and provide you with a Service Request Number for reference.

You then have 10 days to ship the unit back to us from the date of the request for inspection.

Once the inspection is completed, you will be contacted regarding any solutions we may be able to offer you.

Please note: Any / All items received after the 10 days without prior notice will NOT be considered, and the request will be void.

**If you are within the United States or any other country, please ship your hairpiece to our Florida office.

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